Creating Account

Registration
  • Creating account in this website is totally free.
  • This website was designed for adult only , we permitted customers under 18 years old to signup or creating accounts 
  • when you create account you accept to receive advertising emails , offers and website news 
Privacy Policy

At HOOKAH2, we collect and manage user data according to the following Privacy Policy.

  • What Data we collect 

We collect information you provide directly to us. For example, we collect information when you create an account, subscribe, participate in any interactive features of our services, fill out a form, request customer support or otherwise communicate with us. The types of information we may collect include your name, email address, postal address, and other contact or identifying information you choose to provide.

  • Use of the Data

We only use your personal information to provide you the hookah2 services or to communicate with you about the Website or the services.

We employ industry standard techniques to protect against unauthorized access of data about you that we store, including personal information.

We do not share personal information you have provided to us without your consent, unless:

  1. Doing so is appropriate to carry out your own request
  2. We believe it’s needed to enforce our legal agreements or that is legally required
  3. We believe it’s needed to detect, prevent or address fraud, security or technical issues
  • Sharing of Data

We don’t share your personal information with third parties. Aggregated, anonymized data is periodically transmitted to external services to help us improve the Website and service.

We also use social buttons provided by services like Twitter, Google+, LinkedIn and Facebook. Your use of these third party services is entirely optional. We are not responsible for the privacy policies and/or practices of these third party services, and you are responsible for reading and understanding those third party services’ privacy

  • Security

We take reasonable steps to protect personally identifiable information from loss, misuse, and unauthorized access, disclosure, alteration, or destruction. But, you should keep in mind that no Internet transmission is ever completely secure or error-free. In particular, email sent to or from the Sites may not be secure.

  • About Children

The Website is not intended for children under the age of 18 . We do not knowingly collect personally identifiable information via the Website from visitors in this age group.

  • Changes to the Privacy Policy

We may amend this Privacy Policy from time to time. Use of information we collect now is subject to the Privacy Policy in effect at the time such information is used.

If we make major changes in the way we collect or use information, we will notify you by posting an announcement on the Website or sending you an email.

Cookie Policy
  • INTRODUCTION

we may use cookies, web beacons, tracking pixels, and other tracking technologies when you visit our website [hookah2.com], including any other media form, media channel, mobile website, or mobile application related  to help customize the Site and improve your experience.

We reserve the right to make changes to this Cookie Policy at any time and for any reason. We will alert you about any changes by updating the “Last Updated” date of this Cookie Policy. Any changes or modifications will be effective immediately upon posting the updated Cookie Policy on the Site, and you waive the right to receive specific notice of each such change or modification.

  • USE OF COOKIES

A “cookie” is a string of information which assigns you a unique identifier that we store on your computer. Your browser then provides that unique identifier to use each time you submit a query to the Site. We use cookies on the Site to, among other things, keep track of services you have used, record registration information, record your user preferences, keep you logged into the Site, facilitate purchase procedures, and track the pages you visit. Cookies help us understand how the Site is being used and improve your user experience.

  • TYPES OF COOKIES

         1. Advertising Cookie.

Advertising cookies are placed on your computer by advertisers and ad servers in order to display advertisements that are most likely to be of interest to you. These cookies allow advertisers and ad servers to gather information about your visits to the Site and other websites, alternate the ads sent to a specific computer, and track how often an ad has been viewed and by whom. These cookies are linked to a computer and do not gather any personal information about you.

        2. Analytics Cookies

Analytics cookies monitor how users reached the Site, and how they interact with and move around once on the Site. These cookies let us know what features on the Site are working the best and what features on the Site can be improved.

      3. Our Cookies

Our cookies are “first-party cookies”, and can be either permanent or temporary. These are necessary cookies, without which the Site won’t work properly or be able to provide certain features and functionalities. Some of these may be manually disabled in your browser, but may affect the functionality of the Site.

     4. Security Cookies

Security cookies help identify and prevent security risks. We use these cookies to authenticate users and protect user data from unauthorized parties.

purchasing policy

Legality
  • Is it legal to purchase tobacco online

Buying tobacco online for personal uses is legal in some countries , other countries limit the tobacco quantity for personal uses, on the other hand some countries restrict purchasing the tobacco . 

it is buyer buyer responsibility to know the allowed limit in his country , don’t exceed the tobacco limit that is allowed in your country 

  • We have successfully shipped to the following courtiers without any problems 
  1. UNITED STATS 
  2.  UNITED KINGDOM 
  3. IRELAND
  4. FINLAND 
  5. SAUDI ARABIA (2 Kg every 3 menthes see this   ) 
  6. ITALY ( 2 kg per address ) 
  7. United Arab Emirates
  8. Belgium
  9. Netherlands ( 1kg per address ) 
  10. RUSSIA 
  11. LATVIA 
  12. LITHUANIA
  13. CHINA 
  14. LAOS 
  15. SOUTH KOREA 
  16. JAPAN ( 1 kg per address ) 
  17. AUSTRIA 
  18. POLND
  19. SPAIN
  20. GREECE 
  21. GERMANY ( 1kg per address ) 
  22. HUNGARY
  23. CHECK
  24. CZECHIA
  25. PORTUGAL
  26. BULGARIA
  27. Sweden ( 250 grm only ) 
  28. ROMANIA
  29. SLOVAKIA
  30. SLOVENIA
  • Shipping to the following countries is restricted and additional taxes and customs may apply   
  1. FRANCE 
  2. TURKI
  3. SWEDAN ( for more than 250grm) 
  4. ISRAEL
  5. NORWAY
  • Other countries 

we don’t have info about other countries , we still can ship worldwide but under buyer responsibility 

 

 

 

 

Genuinity Guarantee

Genuinity

All item in this website were come from original manufacturer, providing an genuine  items is our responsibility , we can provide the original invoices from manufactures if needed.

Expire dates 

shipping fresh items is our responsibility , as known the tobacco products has a shelf life ( it may be 1 year or 2 years , based on the brand ) ,our policy is to ship items that has at least 3/4 period of shelf life.

we accept return if the customer doesn’t like the purchased item see the return policy 

Providing Correct INFO
  • Buyer Responsibility 

1.shipping information 

buyer is responsible for the provided date or info such as ( first name , second name , address ,  phone number ) , hookah2 is not responsible for any incorrect info and we don’t have the right to change any information after shipping.

2. sending gift to friends

in some cases customer may would like to send the purchased item to friend as gift, hooakh2 doesn’t have any problem with that but the customer must inform receiver and has his preapproval , correct info is customer responsibility.

3.paypal address.

before using PayPal for purchasing , making sure that PayPal address is identical with the saved address in this website is buyer responsibility, we only use the address you saved on this website.

 

 

 

Payments

Credit / Debit Cards
  • We accept the following cards only 
  1. All debit or credit cards that has visa logo
  2. All debit or credit cards that has MasterCard logo
  3. All debit or credit cards that has mada logo
  • refund 

in case of refund , we only refund to the same payment source , Refund may take 3-5 days  based on your bank 

Western union
  • We accept WU transfer use the following info for transfare 
  1. Beneficiary name : ARAA HUSSIEN HELAWANI
  2. Address : JORDAN / IRBID
  3. Cell phone  : 00962796010038
  4. Transfer Reason : WORK 
  5. Age : 31
  6. Amount : Use USD for transfer in some countries Usd is not available , and that case use JORDAN DINNER ( JOD ) , keep in mind that (1USD=0.70JOD ) , ex. if your order is 45 USD, 45USD X0.7=31 JOD )
  • Fees 

additional fees may be applied using Wu , all fees are buyer responsibility 

  • Refund 

In case of refund we are flexible to refund using WU or any other way that buyer prefers  

 

 

 

Wire Transfer
  • We accept Wire transfer / bank transfer  use the following info for transfer 
  1. Beneficiary name : ARAA HUSSIEN HELAWANI
  2. Bank name : CAIRO AMMAN BANK
  3. IBAN : JO26CAAB1420000000090010957078
  4. Swift Code : CAABJOAM
  5. Bank Address : Arar Street, Wadi Saqra,P.O. Box 950661, Amman 11195, Jordan
  6. Cell phone  : 00962796010038
  7. Transfer Reason : WORK 
  8. Age : 31
  9. Amount : Use USD for transfer in some countries Usd is not available , and that case use JORDAN DINNER ( JOD ) , keep in mind that (1USD=0.70JOD ) , ex. if your order is 45 USD, 45USD X0.7=31 JOD ).
  • Fees 

additional fees may be applied using bank transfer , all fees are buyer responsibility 

  • Refund 

In case of refund we are flexible to refund using bank transfer  or any other way that buyer prefers  

 

PayPal

In accordance with PayPal Acceptable Use Policy date 19 march 2020 , selling tobacco through Paypal is not allowed unless having Paypal pre approval for that click here for PayPal Acceptable Use Policy.

We have contacted PayPal to get approval for selling tobacco online and until we get that approval we don’t accept PayPal payment for tobacco. 

 

STC PAY
  • We accept STC PAY transfer use the following info for transfer 
  1. Beneficiary name : ARAA HUSSIEN HELAWANI
  2. Address : JORDAN / IRBID
  3. Cell phone  : 00962796010038
  4. Transfer Reason : WORK 
  5. Age : 31
  6. Amount : Use USD for transfer in some countries Usd is not available , and that case use JORDAN DINNER ( JOD ) , keep in mind that (1USD=0.70JOD ) , ex. if your order is 45 USD, 45USD X0.7=31 JOD )
  • Fees 

additional fees may be applied using STC PAY , all fees are buyer responsibility 

  • Refund 

In case of refund we are flexible to refund using STC PAY or any other way that buyer prefers  

Money Gram
  • We accept MoneyGram transfer use the following info for transfer 
  1. Beneficiary name : ARAA HUSSIEN HELAWANI
  2. Address : JORDAN / IRBID
  3. Cell phone  : 00962796010038
  4. Transfer Reason : WORK 
  5. Age : 31
  6. Amount : Use USD for transfer in some countries Usd is not available , and that case use JORDAN DINNER ( JOD ) , keep in mind that (1USD=0.70JOD ) , ex. if your order is 45 USD, 45USD X0.7=31 JOD )
  • Fees 

additional fees may be applied using MoneyGram , all fees are buyer responsibility 

  • Refund 

In case of refund we are flexible to refund using MoneyGram or any other way that buyer prefers  

Shipping

Economy Free Shipping service
  • economy shipping service process 
  1. We offer the economy shipping service worldwide Free (except Australia)  
  2. tracking number will be provided with each order but the tracking doesn’t show the full shipping process route ( it shows the shipping process in sender country “Jordan” , and in last destination ” buyer country ” .
  3. we need 3-5 days for handling 
  4. the tracking will be available online for tracking in 2-3 days after shipping 
  5. all economy shipping services will be shipped through Jordan post 
  6. the provided tracking may be tracked by the Jordan post website or here 
  7. the item value will be 10-15 USD regardless the actual item  price 
  8. all items will be sent as gifts .
Expedite Shipping Service

We offer paid expiated service , this service is not free and it goes with weight , we select the best available service based on the country , tracking number and carrier will be provided  

Other Shipping Service

coming soon 

Taxes and other fees ( Custom fees , VAT)

Taxes and fees in jordan

All taxes , shipping fees , inspection fees and other taxes  IN JORDAN Be paid by us , and we are responsible only for any fees in Jordan only , until the item dispatched abroad.  

Taxes and fees in buyer country

All taxes , VAT, Custom fees , and other fees in buyer country are buyer responsibility ,asking about the taxes in buyer country is buyer responsibility.

we will not refund any rejected item due to tax or fees unless it return back to us see the return and refund policy part 

Please note that do our best to help buyer to receive the item as follow 

  1. we don’t write tobacco on the shipment , we only write flavor .
  2. we send all items as gifts .
  3. the item value on the shipments will be 15 USD only .

But as described above , all taxes that may be applied in buyer country are buyer responsibility 

Return and refund

Cases we accept return and refund
  • In following cases we accept return and we fully refund 
  1. If the item is not as described and the buyer didn’t open the item we accept return and refund
  2. if the item has any manufacture issue 
  3. if we fail to ship the item due to uncontrolled case ( Covid -19) 
  • In following cases we and we partially refund 
  1. if the item not as described and the buyer prefer to keep the item 
  2. if the item returned back to Jordan , due to incorrect address , rejected items and we will refund 75% of item price and after we successfully receive the item .
  3. if the buyer changed his mind and want to cancel the order after we ship , we will refund 75% and after the item returned back to us.( shipping item back fees are buyer responsibly ) .
Cases we don't accept reterun and we don't refund
  • We don’t refund in the following cases 
  1. if the item was lost during shipping because of incorrect address.
  2. if the item was lost during shipping because of unclaimed item .
  3. if the the item lost during to unpaid taxes , or destroyed by customs due to tax
  4. if the buyer returned the item due to ( not as described ) and we find it as described